Page 20 - Stanbic Bank IR 2024

18 LEADERSHIP INSIGHT | Chief Executive’s Report

Compelling purpose, positive habits
and beliefs, authentic intentions and
CHIEF actions, the culture at the heart of our
organisational success. It is my
EXECUTIVE’S pleasure to present the Stanbic Bank
Botswana Limited (SBBL) Integrated
REPORT Annual Report for the financial year
ended 31 December 2024 including our
Audited Financial Statements.
Chose Modise
Chief Executive
In its second year, our Letsema 2025 strategy continues to
deliver way ahead of plans as evidenced by strong financial
and non-financial performance metrics. These results
highlight the Bank’s strategic resilience and capability in
navigating our increasingly challenging economic landscape.
This remarkable accomplishment stems from our
continuous environmental scanning, allowing us to
proactively identify risks and opportunities, model scenarios,
and reshape our business operations accordingly.
Our Purpose, “Botswana is our home, we drive her
growth,” is where we draw our inspiration from. It kept us
going amidst unfavourable economic conditions
characterised by declining mining revenues and rising
unemployment.

The Bank achieved an impressive profit before tax of P950
million, representing a 43.7% increase from P661 million in
2023. This remarkable growth can be broadly attributed to
the robustness of our strategy, the agility of our execution,
and our relentless focus on client and employee experience.
This is evident in the growing confidence of our customers in
our ability to address their everyday needs, as reflected in
positive feedback from our NPS survey across various
segments and in accolades such as the Best Corporate Bank
Botswana 2024 by Global Banking and Finance. Our
continued deepening of client understanding, process
optimization, and data driven decisions have led to a very
sound control environment and sustainable client revenue
growth.
We consistently prioritise our
clients in every decision and action
we take. Our goal is to redefine
their experiences, helping them
reach their full potential in a
holistic, efficient, and convenient
Championing manner. We are continually
Client Needs advancing our personalization
capabilities and enhancing our
analytics to offer tailored services
and products that meet their unique needs. By deepening
relationships and improving accessibility and responsiveness
through our updated service models, we have expanded our
ecosystem and increased our client interactions and touch
points.
Digital banking solutions have played a crucial role in our
growth, as continuous improvements to our platforms have
made transactions easier, faster, and more seamless for our
clients. The positive trend in customer satisfaction and brand
warmth validated our efforts, showing that our clients value
the seamless and secure banking experiences we offer.
As a trusted partner, we have supported our clients across
various sectors in achieving their short, medium-term and
long-term goals. This support is evident in the growth of our
balance sheet and the increase in customer transactions
across all segments and channels. In every interaction,
whether it involves financing, sponsorship, or thought
leadership, our objective remains the same: to ensure that
our role is purposeful and creates lasting impact.